Last Updated: November, 3rd, 2024
We at Bookingor are committed to customer satisfaction and aim to provide a quality product with the Bookingor WordPress Plugin. However, if you experience issues with the Plugin, please read the following refund policy.
1. Free Version
The free version of the Bookingor Plugin is available under the GPLv2 license and does not require any payment. As such, there are no refunds applicable for the free version.
2. Paid Subscription Plans
The Bookingor Plugin offers paid subscription plans with access to premium features and support. Refunds for these paid subscriptions are subject to the conditions outlined below.
2.1 Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Technical Issues: If the Plugin does not function as described and our support team is unable to resolve the technical issue within a reasonable timeframe, you may be eligible for a refund.
- Duplicate Payments: If you accidentally made duplicate payments for the same subscription, we will refund the duplicate payment.
2.2 Non-Eligibility for Refunds
Refunds will not be issued under the following circumstances:
- Change of Mind: If you decide you no longer want to use the Plugin after purchase.
- Lack of Feature: If the Plugin lacks a specific feature that was not advertised or promised.
- Failure to Comply with Technical Requirements: If your website or server environment does not meet the technical requirements for the Plugin, resulting in compatibility issues.
- Customization Requests: If you need customizations that are not part of the Plugin's advertised features, and these customizations are not completed.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Support: Before requesting a refund, please reach out to our support team at support@bookingor.com, via Live chat, Make a Ticket to attempt a resolution. Our support team will assist you with troubleshooting and resolving any issues.
- Submit a Refund Request: If our support team is unable to resolve the issue, you may submit a refund request within 30 days of your purchase by emailing support@bookingor.com. Please include your purchase details, order number, and a detailed description of the issue.
- Refund Approval: Refund requests are subject to review, and approval is at our discretion. We reserve the right to deny refund requests if the request does not meet the eligibility criteria outlined above.
4. Processing of Approved Refunds
If your refund request is approved, the refund will be processed within 7–14 business days. Refunds will be issued to the original payment method used at the time of purchase.
5. Changes to Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes to this policy will be posted on our website, and the "Last Updated" date will reflect the date of such changes.
6. Contact Information
For further assistance or questions about this Refund Policy, please contact our support team at contact@bookingor.com.
By purchasing and using the Bookingor WordPress Plugin, you acknowledge that you have read, understood, and agree to this Refund Policy.